How do I sign up for a permit?
Signing up for a permit can be intimidating. Do not worry! When arriving to monthly.citrin.co you will find all of our available permits. When finding the one you want, select “buy monthly” and follow the prompts accordingly. You will need to make an account. Please reach out to monthly@citrin.co with any questions along the way
How do I acquire my keycard after applying for my permit?
All key cards will be sent to the address that is on file. If there is another way you would like to retrieve this, please reach out to monthly@citrin.co for further instructions.
Are spots assigned in the lot?
Unless otherwise specified, all spaces are first-come, first-served for monthly and daily parkers. We do provide a dedicated area for monthly parking account holders, and a dedicated area for daily parking (pay on ParkMobile) in a handful of our lots. We only sell 1 space per customer, so you are always guaranteed a spot as an account holder.
What should I do if I receive a citation as a monthly account holder?
As a monthly account holder, you are billed for your spot and exempt from most citable circumstances. If you receive a citation, please use the QR code to find your violation. From there, you will need to look up your ticket and open an appeal. You may also reach us at monthly@citrin.co
Do you offer discounts for government employees or large groups?
Unfortunately, at this time, we do not offer discounts for government employees. We try to make our best rates available to all parkers through our website. If you wish to onboard a large group with a single payer, please contact monthly@citrin.co.
What is our towing policy?
At Citrin, we enforce a tow-at-will policy. All parkers must have their license plate(s) associated with their permit. Anyone violating this policy is subject to ticketing and tow at Citrin’s discretion.
Citrin lots are enforced via license plate recognition technology. Failure to display a proper plate could result in ticketing and towing at the owner’s expense.
What should I do if my lot is full?
Please park in the closest non-reserved Citrin space available and report this issue to us immediately at monthly@citrin.co. Please provide the zone you have parked in and your license plate number to avoid ticketing.
What do I do if someone is parking in my reserved space?
If someone has parked in your space, please park in the closest (non-reserved) Citrin space available. Email us immediately at monthly@citrin.co. We will need the following information: your reserved space number, as well as the license plate, make, and model of the vehicle in your spot.
What payment methods are accepted?
We accept all major credit cards as well as ACH transactions for monthly parking. We do not accept cash or paper checks at this time.
Do I have to sign up for automatic payments?
All accounts are configured for automatic renewal. You must enter your credit card information for auto-pay in order to keep your pass active.
When does auto-pay transaction process?
Invoices are sent out on the 20th of each month for the upcoming month. Payments are processed on the 1st day of each month. In the case of a failed payment, you have a grace period of 5 days to reprocess the payment before the account is terminated. Please feel free to contact us at any point if you have questions regarding payment processing. Monthly@citrin.co
Can I transfer to a different lot?
If you would like to transfer to an available lot, please select the lot you’re interested in on the map and follow the link to purchase a new space on our site.
You will also need to contact us at monthly@citrin.co to set your current pass to expire accordingly to the start date of your new permit.
How do I cancel my parking account?
To terminate your account, please visit monthly.citrin.co, select the desired permit and select an end date. If the desired termination date is not available, please contact us at monthly@citrin.co with the date you would like to terminate your account. Our customer service team will assist in adjusting your pass to expire at the end of your billing cycle.
No refunds are issued for early terminations.
How do I update my vehicle information?
To update your vehicle information, log in to your account at monthly.citrin.co, go to account settings, then select manage parkers. From there, select the desired subscription, choose the parker whose vehicle you’d like to update, and then add new vehicle information.
Where do I return my key card when cancelling my permit?
Keycards can be mailed back to our home office at 6500 Emerald Pky, Suite 385, Dublin, OH 43016.