What is tandem parking?
Tandem parking is a reserved two car bay where buddies park one behind the other. Because they are tandem, we offer this program at a discounted monthly rate. When spots become available, each buddy is required to sign up for an account and both spots must be reserved at the same time.
In the event that one buddy cancels, the remaining buddy has until the end of the current billing cycle to find a replacement before forfeiting their reserved space.
Are spots assigned in the lot?
Unless otherwise specified, all spaces are first come first serve for monthly and daily parkers. We do provide a dedicated area for monthly parking account holders, and a dedicated area for daily parking (pay on ParkMobile) in a handful of our lots. We only sell 1 space per customer, so you are always guaranteed a spot as an account holder.
What should I do if I receive a citation as a monthly account holder?
As a monthly account holder, you are billed for your spot and exempt from most citable circumstances. If you receive a citation, please follow the directions on your ticket to our website at https://citrin.thepermitstore.com. From there you will need to look up your ticket and you can open an appeal.
Do you offer discounts for government employees or large groups?
Unfortunately, at this time we do not offer discounts for government employees or groups. If these discounts become available in the future, it will be listed accordingly on our website under the lot rate information.
What is our towing policy?
At Citrin we enforce a tow-at-will policy. All parkers must have their license plate(s) associated with their permit. Anyone violating this policy is subject to tow at Citrin’s discretion.
What should I do if my lot is full?
We apologize for the inconvenience. Please park in the closest non-reserved Citrin space available and report this issue to us immediately at monthly@citrin.co. You will need to let us know the zone you have parked in and your license plate number to avoid ticketing.
What do I do if someone is parking in my reserved space?
If someone has parked in your space, please park in the closest (non-reserved) Citrin space available. Email us immediately at monthly@citrin.co. We will need the following information: your pass number and reserved space number, as well as the license plate, make, and model of the vehicle in your spot.
How do I cancel my parking account?
To terminate your account, please contact us at monthly@citrin.co with the date you would like to terminate your account and we will set your pass to expire at the end of your billing cycle. No refunds are issued for terminations.
What payment methods are accepted?
We accept all major credit cards. We do not accept cash or paper checks.
Do I have to sign up for automatic payments?
All accounts are configured for automatic renewal. You must enter your credit card information for auto-pay in order to keep your pass active.
When does auto-pay transaction process?
Payments are processed on the 1st day of each month. In the case of a failed payment, you have a grace period of 5 days to reprocess payment before the account is terminated.
Can I transfer to a different lot?
If you would like to transfer to an available lot, please select the lot you’re interested in on the map and follow the link to purchase a new space on our site. You will also need to contact us at monthly@citrin.co set your current pass to expire accordingly with the start date of your new permit.