About Citrin

Citrin was founded in 2006 on a simple belief: exceptional service starts with exceptional people. What began as one valet stand in Columbus has grown into a national automotive hospitality partner — and that founding belief still drives every location, every shift, every hire.

Our Story

Citrin started on Ohio State’s campus with a few hundred dollars, an ambitious college student, and a belief that valet parking could be done differently.

The idea was simple: treat frontline team members with respect, train them well, hold them to a high standard, and give them a real opportunity to grow. If we took better care of our people, they would take better care of our clients and their guests.

What began with a single valet operation in the Arena District – Tyfoon Restaurant – grew one relationship at a time. Clients trusted us with more responsibility, our team members grew into leaders, and Citrin expanded from a local valet company into a broader hospitality organization serving businesses across the country.

Through all of that growth, Columbus has remained home. It is where we learned the business, built many of our longest-standing partnerships, and developed the culture that still shapes how we operate today.

Nearly two decades later, the principles that started Citrin remain the same: take care of people, earn trust, communicate openly, solve problems quickly, and never stop improving.

Our Guiding Principles

Frontline team members are often the first and last people a guest interacts with, which means the quality of their experience matters enormously. From the beginning, we believed that if we invested in our people, gave them strong leadership, and held ourselves to a higher standard, they would create a better experience for our clients and their guests.

That belief still shapes how we operate today:

  • Treat the front-line team member as our greatest asset. Serve them, meet their needs, hold them to a high standard of excellence, and help them grow.
  • Be honest and do the right thing in every instance, especially when we make a mistake.
  • Communicate openly with every party, and be transparent in billing and reporting.
  • Create straightforward, win-win arrangements that fosters aligned interests with our clients
  • Communicate proactively and address issues immediately.
  • Improve constantly.
  • Promote from within whenever possible
  • Leverage technology.
  • Build lifelong partnerships.

Those principles have helped Citrin grow to more than 40 properties across Columbus while maintaining a 98% client retention rate since our founding.

The Values We Live By

Servant Leadership

We put people first by listening, supporting, and lifting others up. We invest in forming authentic relationships and go the extra mile to have a positive impact on everyone around us.

Ownership

We take personal responsibility for all that we’ve been entrusted with. We follow through, stay accountable, and take pride in our work.

Heart

We lead with heart by bringing humility, grace, and grit to how we care for people and overcome challenges.

Excellence

We hold ourselves to high standards, give our best every day, and strive to go above and beyond in all we do. We embody hospitality and professionalism in every interaction.

Growth

We are driven to grow personally, professionally, and as an organization. We embrace feedback and constantly look for ways to learn and improve.

See how Citrin can work for you.

No long-term contracts. No pitch deck, no pressure, just a 15-minute conversation.